Returns Policy

SmitaBrita Refund Policy

At SmitaBrita, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, you may request a exchange within 7 to 10 days of receiving your parcel. To be eligible for a refund, please adhere to the following guidelines:

Parcel Opening Video: Within 24 hours of receiving your parcel, you must record an unpaused video of yourself opening the package. This video must be shot from a 360° angle, showing the entire process.

Opening the Parcel: Do not use any sharp objects like knives or scissors to open the package. Instead, open the parcel using your fingers only to ensure the contents are not damaged.

Unpaused Video: The video must be continuous and unpaused from the beginning to the end of the parcel opening. This is crucial for verifying the condition of the contents upon arrival.

• Please ensure that these steps are followed precisely to qualify for a refund. Once we receive and review your video, we will process your refund request. If approved, refunds will be issued to the original payment method 7-10 days used for the purchase.

If you have any questions or need further assistance, please contact our customer support team.

SmitaBrita Return Policy

At SmitaBrita, we strive to deliver high-quality products to our customers. We accept returns only in cases where the product received is incorrect or defective. To qualify for a return, please follow these steps:

1. Return Conditions: Returns are accepted only if you receive a wrong or defective product.
2. Video Documentation: Within 24 hours of receiving your parcel, record an uncut video showing the entire product from a 360° angle. This video must clearly demonstrate the issue with the product.
3. Opening the Parcel: Open the parcel using your fingers only, without using any sharp objects like knives or scissors, to avoid damaging the contents.
4. Uncut Video: The video must be continuous and uncut, from the beginning to the end of the parcel opening and product inspection.

Once we receive and review your video, we will verify the issue and process your return. If approved, you will receive instructions on how to return the product, and a replacement or refund will be issued accordingly.

If you have any questions or need further assistance, please contact our customer support team.

Thank you for shopping with SmitaBrita!

SmitaBrita Shipping Policy

At SmitaBrita, we aim to deliver your products in a timely and efficient manner. Please review our shipping timelines below:

1. Ready-Made Products: These items will be delivered within 10 to 20 business days from the date of purchase.
2. Customized Boutique Products: Due to the personalized nature of these items, delivery will take 20 to 30 business days from the date of purchase.

If you have any questions regarding your order or need further assistance, please contact our customer support team.

Thank you for shopping with SmitaBrita!

*terms and conditions apply

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Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.